About the job
As a Customer Service Officer at Supagas, you will play a vital role in ensuring exceptional service for both new and existing clients. This job is all about making connections and providing support through various channels, including face-to-face, phone, and email interactions. The team thrives on a culture of collaboration and community, offering a supportive environment where everyone can grow and succeed.
You'll be responsible for
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Responding to inquiries
You will be the first point of contact for both new and existing clients, responding to inquiries across multiple channels.📦
Order processing
Handling activities such as order processing, payment management, and account reconciliation.🙌
Providing support
Delivering professional, exemplary support via face-to-face, phone, and email interactions.Key criteria
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Inbound call centre experience
Proven experience in an inbound call centre or customer service environment.View
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Telephone communication skills
Highly developed skills for engaging with customers and stakeholders.View
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Proficiency in Microsoft Suite
Experience using Outlook, Excel, and Teams effectively.View
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