Customer Service Representative
About the job
Join the Customer Experience team at The Law Society of NSW as a Customer Service Representative. This job is all about being the first point of contact for customer inquiries, ensuring that every interaction is handled with care and efficiency. The team thrives on collaboration and a customer-first mindset, making a real impact in supporting the legal profession and ensuring a just society.
You'll be responsible for
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Handling customer inquiries
Handle customer inquiries received via phone, email, web chat, and other channels promptly and professionally, emphasizing customer satisfaction and service excellence.🔍
Conducting initial triage
Conduct initial triage of inquiries, assessing their urgency and complexity, and routing them to the appropriate department or team member.🗂️
Maintaining records
Maintain accurate and detailed records of customer interactions, contributing to the continuous improvement of the triage and call handling processes.Key criteria
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Customer service experience
Proven experience in customer service or call centre environments.View
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Administrative skills
Strong organizational skills to manage priorities and deadlines.View
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Proficiency in software
Experience with Microsoft Office, CRM platforms, and call routing systems.View
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