The Law Society of NSW3 jobs

Customer Service Representative

JuniorFull-timeOfficeSydney NSW, AustraliaAdministrationCustomer servicePeople operationsPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

Join the Customer Experience team at The Law Society of NSW as a Customer Service Representative. This job is all about being the first point of contact for customer inquiries, ensuring that every interaction is handled with care and efficiency. The team thrives on collaboration and a customer-first mindset, making a real impact in supporting the legal profession and ensuring a just society.

You'll be responsible for

📞

Handling customer inquiries

Handle customer inquiries received via phone, email, web chat, and other channels promptly and professionally, emphasizing customer satisfaction and service excellence.
🔍

Conducting initial triage

Conduct initial triage of inquiries, assessing their urgency and complexity, and routing them to the appropriate department or team member.
🗂️

Maintaining records

Maintain accurate and detailed records of customer interactions, contributing to the continuous improvement of the triage and call handling processes.

What we're looking for

📞

Customer service experience

Proven experience in customer service or call centre environments.

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🗂️

Administrative skills

Strong organizational skills to manage priorities and deadlines.

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💻

Proficiency in software

Experience with Microsoft Office, CRM platforms, and call routing systems.

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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Proven experience in customer service or call centre environments.

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Administrative skills
Strong organizational skills to manage priorities and deadlines.

View

Proficiency in software
Experience with Microsoft Office, CRM platforms, and call routing systems.

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Communication skills
Exceptional verbal and written skills for clear customer interactions.

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Team collaboration
Ability to work independently and support team objectives.

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