Customer Service Representative
About the job
The Customer Service Representative job at Auto Parts Group (APG) is all about delivering exceptional service to customers while managing parts inquiries and requests. This position plays a crucial role in ensuring a professional customer experience and contributes to the overall success of the team. APG values a dynamic work environment focused on continuous improvement, technology, and safety, making it an exciting opportunity for those passionate about customer service.
You'll be responsible for
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Providing customer service
Managing parts inquiries, requests, and quotes while ensuring a professional customer experience.⚠️
Handling escalations
Addressing customer escalations and maintaining accurate order records.📊
Meeting KPIs
Focusing on continuous improvement and meeting key performance indicators.Key criteria
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Customer service experience
Demonstrated experience in customer service and sales roles.View
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Relationship-building skills
Proven ability to build strong relationships with customers.View
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Proactive problem-solving
Experience with solutions-focused mindset in customer interactions.View
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