Customer Service Representative
About the job
This job is about being a vital part of the customer service team at Wabtec, where you will deliver exceptional support and build strong relationships with customers. Your contributions will directly impact customer satisfaction and the overall success of the Transit business. The team values collaboration and embraces diversity, creating an inclusive environment where everyone can thrive.
You'll be responsible for
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Answering customer inquiries
Responding to customer phone calls and emails, providing timely and accurate support.📝
Preparing documentation
Preparing and submitting quotations and other necessary documentation for customer requests.📦
Managing orders
Collating and entering sales orders, coordinating dispatches, and monitoring deliveries.Key criteria
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Customer service experience
Proven experience in a customer service role with sales background.View
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Strong written communication skills
Demonstrated ability to manage and respond via shared inboxes.View
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Attention to detail
Strong focus on accuracy in documentation and order handling.View
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