About the job
The Customer Service Representative (internally known as Client Associate) at OFX plays a vital role in supporting clients with their international payment processes. This position is all about delivering outstanding service while ensuring smooth transactions and maintaining the company's reputation. OFX values teamwork and encourages a culture of continuous learning and improvement.
You'll be responsible for
🌟
Providing outstanding customer service
Delivering exceptional service to clients and internal stakeholders via telephone and email.📞
Managing client interactions
Being the first point of contact for clients regarding international payment processes.🚨
Escalating issues
Following internal procedures to escalate calls when necessary.Key criteria
📞
Customer service experience in high-volume environments
Demonstrated experience providing support in busy customer service settings.View
💻
Computer skills proficiency
Experience using email and phone systems effectively for communication.View
🧩
Attention to detail and multitasking ability
Proven capability to manage multiple tasks with precision.View
View more
