OFX10 followers11 jobs

Customer Service Representative

JuniorFull-timeOfficeSydney NSW, AustraliaPosted 6 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Representative (internally known as Client Associate) at OFX plays a vital role in supporting clients with their international payment processes. This position is all about delivering outstanding service while ensuring smooth transactions and maintaining the company's reputation. OFX values teamwork and encourages a culture of continuous learning and improvement.

Meet the team

About the company

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You'll be responsible for

🌟

Providing outstanding customer service

Delivering exceptional service to clients and internal stakeholders via telephone and email.
📞

Managing client interactions

Being the first point of contact for clients regarding international payment processes.
🚨

Escalating issues

Following internal procedures to escalate calls when necessary.

Key criteria

📞

Customer service experience

Demonstrated experience in a high call volume environment.

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💻

Computer skills

Proficiency in using email and phone systems effectively.

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🧠

Attention to detail

Strong ability to manage multiple tasks accurately.

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A meaningful career starts with a match

Apply on OFX
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a high call volume environment.

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Computer skills
Proficiency in using email and phone systems effectively.

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Attention to detail
Strong ability to manage multiple tasks accurately.

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Interpersonal skills
Ability to build effective relationships with clients.

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Time management skills
Proven efficiency in delivering outcomes within tight deadlines.

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