Cardinia Shire Council6 jobs

Customer Support Officer

GraduateJuniorPart-timeHybridOfficer VIC 3809, AustraliaAdministrationCustomer servicePosted 13 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining Cardinia Shire Council as a Customer Support Officer, where you will gain valuable experience in local government. Making a real impact in the community is at the heart of this opportunity, as you provide essential support and solutions to residents. The team thrives on collaboration, continuous improvement, and a genuine passion for delivering exceptional service.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Delivering a positive customer experience

Interact with customers face-to-face, over the phone, via email, and online, ensuring they understand and have access to Council services.
🗂️

Undertaking administrative responsibilities

Process transactions in a timely and accurate manner, assisting with duties associated with Civic Facilities and events.
🤝

Contributing to the team

Participate in training activities, meetings, and provide input to review systems/processes for responsive service delivery.

Key criteria

💼

Customer service skills

Demonstrated high-level customer service skills for effective communication.

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💻

Computer proficiency

Experience using computer programs for processing requests and information.

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📅

Organisational skills

Ability to organise and prioritise workloads to meet objectives.

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View your fit

5 criteria for this job
Customer service skills
Demonstrated high-level customer service skills for effective communication.

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Computer proficiency
Experience using computer programs for processing requests and information.

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Organisational skills
Ability to organise and prioritise workloads to meet objectives.

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Team collaboration
Experience working effectively within a team to achieve goals.

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Multitasking ability
Proven ability to manage and complete multiple tasks on time.

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A meaningful career starts with a match

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