Customer Support Officer
About the job
This job is about joining Cardinia Shire Council as a Customer Support Officer, where you will play a vital role in enhancing the lives of community members. The position offers a fantastic opportunity to gain valuable experience in local government while working in a supportive and innovative environment. The team values diverse perspectives and encourages personal growth, making it a great fit for those looking to kickstart their career.
You'll be responsible for
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Delivering a positive customer experience
Interact with customers face-to-face, over the phone, via email, and online, ensuring they understand and have access to the range of Council services available.🗂️
Undertaking administrative responsibilities
Process transactions in a timely and accurate manner, and assist with duties associated with Civic Facilities, events, and other functions.💬
Contributing to the team
Participate in training activities, meetings, and provide input to review systems/processes to ensure flexible and responsive service delivery.Key criteria
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High-level customer service skills
Demonstrated ability to provide exceptional service to customers.View
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Computer program proficiency
Experience using software for processing requests and information.View
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Organisational skills
Ability to prioritise and manage multiple tasks effectively.View
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