Sydney Water9 followers18 jobs

Customer Support Officer (Part Time)

JuniorMid levelPart-timeHybridHarris Park NSW 2150, AustraliaAdministrationCustomer servicePosted 1 day ago
Think you're a good fit?See what the hiring team are looking for

About the job

Join Sydney Water as a Customer Support Officer and embark on a journey to deliver exceptional service to business customers. This job is vital in managing high volumes of correspondence and ensuring smooth office administration. The team thrives on collaboration and is dedicated to creating a supportive environment where everyone can contribute to impactful community projects.

You'll be responsible for

🌟

Delivering exceptional service

Provide high-quality support to business customers, ensuring all interactions meet Sydney Water’s service standards, including response times.
📞

Managing customer enquiries

Respond to high-volume enquiries via centralised inboxes, involving team members when needed for resolution.
✅

Ensuring compliance oversight

Apply trade waste compliance guidelines to customer situations and enquiries, managing correspondence effectively.

Key criteria

📞

Customer communication skills

Strong written and verbal skills for effective customer interactions.

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🔍

Critical thinking abilities

Demonstrated ability to analyze and resolve customer queries.

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🛠️

Experience with systems

Proficient in SAP, CRM, and other relevant tools.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer communication skills
Strong written and verbal skills for effective customer interactions.

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Critical thinking abilities
Demonstrated ability to analyze and resolve customer queries.

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Experience with systems
Proficient in SAP, CRM, and other relevant tools.

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Team collaboration
Ability to work effectively with internal teams and stakeholders.

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Compliance knowledge
Understanding of trade waste compliance guidelines and application.

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