About the job
This job is all about providing outstanding customer service and managing inquiries to ensure they reach the right teams. By supporting the Business Development team and capturing customer information, you play a vital role in delivering a human-rights-focused, customer-centric service. The team thrives on collaboration, continuous improvement, and a commitment to excellence.
You'll be responsible for
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Championing a person-centred approach
Embedding customer goals in all interactions and decisions to ensure a tailored experience.📞
Managing inquiries
Directing all enquiries to the appropriate team within Aruma, ensuring efficient communication.✨
Providing exceptional customer experience
Ensuring an exceptional customer experience for both new and existing clients through professional interactions.Key criteria
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Formal qualification in Office Administration
Possession of relevant qualification in Office Administration or related field.View
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Customer service experience
Proven background in customer service, especially in call centre environments.View
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Advanced administration skills
Demonstrated experience in managing documentation, data entry, and scheduling.View
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