Customer Service Officer
About the job
The Customer Service Officer job at Port Macquarie-Hastings Council is all about making a positive impact in the community. This position is vital for connecting residents, ratepayers, visitors, and internal stakeholders with essential Council services. The team thrives on collaboration, empathy, and delivering high-quality service across various channels, ensuring every interaction is meaningful and respectful.
You'll be responsible for
📞
Delivering high-quality customer service
Providing exceptional service through phone, face-to-face, and digital channels to assist customers with their inquiries and requests.⚖️
Managing competing priorities
Balancing multiple tasks and requests while maintaining professionalism and accuracy in a fast-paced environment.💬
Communicating effectively
Engaging with customers and internal teams clearly and confidently to resolve issues and provide information.Key criteria
📞
Customer service experience
Demonstrated experience delivering high-quality service across various channels.View
🧩
Problem-solving skills
Proven ability to use sound judgement to resolve customer enquiries.View
🤝
Empathy and professionalism
Strong capability to respond to customers with care and respect.View
View more
