Port Macquarie Hastings Council1 follower5 jobs

Customer Service Officer

JuniorMid levelFull-timeHybridPort Macquarie NSW 2444, AustraliaPosted 4 months agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer job at Port Macquarie-Hastings Council is all about making a positive impact in the community. This position is vital for connecting residents, ratepayers, visitors, and internal stakeholders with essential Council services. The team thrives on collaboration, empathy, and delivering high-quality service across various channels, ensuring every interaction is meaningful and respectful.

You'll be responsible for

📞

Delivering high-quality customer service

Providing exceptional service through phone, face-to-face, and digital channels to assist customers with their inquiries and requests.
⚖️

Managing competing priorities

Balancing multiple tasks and requests while maintaining professionalism and accuracy in a fast-paced environment.
💬

Communicating effectively

Engaging with customers and internal teams clearly and confidently to resolve issues and provide information.

Key criteria

📞

Customer service experience

Demonstrated experience delivering high-quality service across various channels.

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🧩

Problem-solving skills

Proven ability to use sound judgement to resolve customer enquiries.

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🤝

Empathy and professionalism

Strong capability to respond to customers with care and respect.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience delivering high-quality service across various channels.

View

Problem-solving skills
Proven ability to use sound judgement to resolve customer enquiries.

View

Empathy and professionalism
Strong capability to respond to customers with care and respect.

View

Computer systems proficiency
Experience confidently using a range of computer applications.

View

Multi-tasking ability
Proven experience managing competing priorities in fast-paced environments.

View

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