Pacific National1 follower28 jobs

Customer Service Officer

JuniorMid levelFull-timeOffice20 Dasea St, Chullora NSW 2190, AustraliaPosted 5 hours agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining Pacific National as a Customer Service Officer at the Sydney Freight Terminal. You will play a vital role in supporting Australia's rail freight network by providing exceptional customer service and operational support. The team thrives on collaboration and values each member's contribution, creating an inclusive culture where everyone is accepted.

You'll be responsible for

📦

Managing customer freight bookings

Manage customer freight bookings, amendments and cancellations to meet operational requirements.
🔄

Coordinating freight movements

Liaise with customers, truck drivers and terminal operations to coordinate freight movements and resolve issues.
📞

Responding to customer enquiries

Respond to customer enquiries relating to freight movements, schedules, rates, policies and services.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service within fast-paced environments.

View

📦

Freight booking knowledge

Experience managing freight bookings, amendments, and cancellations.

View

🔄

Problem-solving skills

Proven ability to resolve booking discrepancies and operational issues.

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View more

Meet the team

About the company

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service within fast-paced environments.

View

Freight booking knowledge
Experience managing freight bookings, amendments, and cancellations.

View

Problem-solving skills
Proven ability to resolve booking discrepancies and operational issues.

View

Strong communication skills
Ability to build positive relationships with customers and teams.

View

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