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Customer Service Officer

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Client Services Officer position at mlcoa is an exciting opportunity to join a premier international provider of independent medical opinions and specialist services. This job is all about delivering exceptional customer service and supporting clients through effective communication and organisation. The team thrives in a fast-paced environment where collaboration, respect, and a proactive approach are key to success.

Meet the team

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You'll be responsible for

📞

Liaising with customers

Planning and implementing agreed services to meet customer needs and expectations.
🗓️

Scheduling appointments

Arranging suitable appointments with the extensive specialist consultant team.
📝

Providing administrative support

Offering operational support to consultant practitioners and assisting with various tasks assigned to the Client Services team.

Key criteria

📞

Customer service experience

Proven experience delivering excellent customer service.

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🗣️

Communication skills

Strong communication and interpersonal skills for effective client interaction.

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📅

Appointment scheduling

Experience managing and scheduling appointments efficiently.

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5 criteria for this job
Customer service experience
Proven experience delivering excellent customer service.

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Communication skills
Strong communication and interpersonal skills for effective client interaction.

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Appointment scheduling
Experience managing and scheduling appointments efficiently.

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Microsoft Office proficiency
Proficient in Microsoft Office applications, especially Word and Excel.

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Organizational skills
Highly organized with strong attention to detail in a fast-paced environment.

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