Customer Service Officer
About the job
This job opportunity invites individuals to express their interest in various positions within the Customer & Strategy team at Hume City Council. The role is crucial in delivering exceptional customer service across multiple channels, ensuring that community needs are met efficiently and effectively. The team thrives on collaboration, inclusivity, and a commitment to quality service, making it a great fit for those who are passionate about community engagement and support.
You'll be responsible for
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Delivering customer service
Providing customer service from any frontline touchpoint of the contact centre to deliver an omni-channel experience, including phone, face-to-face, and online/digital channels.📋
Managing complaints and enquiries
Efficiently and effectively managing complaints, enquiries, and requests on all of Council’s services and operations.🔹
Providing accurate information
Delivering accurate, timely, and courteous information and assistance to customers in all aspects of Council operations.Key criteria
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Customer service commitment
Demonstrated experience in delivering quality customer service.View
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Data entry and computer skills
Proficient in customer management systems and databases.View
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Flexibility and adaptability
Experience adjusting to varied tasks and working hours.View
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