Business Support Officer
About the job
The Business Support Officer position at Hume City Council is a fantastic opportunity to contribute to the Sustainability, Climate and Waste department. This job plays a vital role in ensuring efficient support services for the community, enhancing the overall effectiveness of the council. The team values collaboration, inclusivity, and a commitment to continuous improvement.
You'll be responsible for
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Managing service requests
Managing service requests and enquiries from the public in accordance with Service Level Agreements, ensuring prompt and polite responses.🖊️
Providing clerical support
Providing clerical support including word processing, agenda preparation, and minute taking.📚
Maintaining databases
Maintaining online registers and databases, ensuring accuracy and up-to-date information.Key criteria
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Administrative processes knowledge
Strong understanding of administrative processes and procedures.View
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Experience with computer systems
Demonstrated experience in databases, spreadsheets, and CRM systems.View
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Customer service experience
Proven experience in customer service and clerical administration.View
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