Customer Service / Sales Support
About the job
The Customer Service Officer position at Wabtec is all about making a meaningful impact in the freight and transit rail sectors. This job is crucial for assisting the sales team in identifying heat exchangers and managing customer queries, ensuring that every interaction is smooth and efficient. The team values collaboration and safety, creating an environment where everyone can thrive and contribute to continuous improvement.
You'll be responsible for
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Assisting the sales team
Identify heat exchangers and confirm sizing and performance by liaising with engineering.đ°
Calculating pricing and generating quotations
Responsible for pricing all heat exchangers, parts, and services accurately.đ
Managing customer queries and complaints
Address customer concerns and ensure satisfaction through effective communication.Key criteria
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Sales experience in industrial sector
Demonstrated sales experience within the industrial sector is essential.View
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Sound mechanical knowledge
Proven mechanical aptitude to assist with heat exchanger identification.View
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Intermediate computer skills
Experience using software for pricing and order processing.View
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