CreditorWatch
4 jobs

Customer Collections Specialist

JuniorMid levelPart-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Customer Collections Specialist at CreditorWatch plays a vital role in enhancing the Collect Call Assist service, helping businesses resolve overdue accounts and improve cash flow. This position is all about building trusted relationships and facilitating payment conversations in a fast-paced, customer-centric environment. Collaboration with various teams is key, as insights gathered will help shape the future of the Collect platform.

You'll be responsible for

📞

Conducting outbound collection calls

Making calls and follow-up communications on behalf of CreditorWatch customers to recover outstanding invoices.
🤝

Building professional relationships

Establishing trust with debtors while maintaining a customer-focused and solutions-oriented approach.
📊

Managing a portfolio of accounts

Prioritising activities to maximise collection outcomes and liaising closely with customers for updates.

Key criteria

📞

Customer communication experience

Demonstrated experience engaging customers through phone conversations.

View

📝

Strong note-taking skills

Proven ability to document call outcomes and account updates accurately.

View

⚖️

Dispute management experience

Experience handling customer disputes and complex account queries effectively.

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Meet the team

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3 criteria for this job
Customer communication experience
Demonstrated experience engaging customers through phone conversations.

View

Strong note-taking skills
Proven ability to document call outcomes and account updates accurately.

View

Dispute management experience
Experience handling customer disputes and complex account queries effectively.

View

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