About the job
Join the journey towards a sustainable future as a Customer Communications Specialist at AGL! This job is all about enhancing customer retention and maximizing the lifetime value of residential and SME customers through effective communication. Collaborate with a passionate team in a culture that values inclusivity, respect, and continuous learning.
You'll be responsible for
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Creating customer communications
Develop clear, compelling written communications for residential and SME customers across product, pricing, regulatory, operational and engagement initiatives.🔍
Ensuring compliance and quality
Own end-to-end quality assurance, ensuring all communications are accurate, compliant, and aligned to regulatory obligations.⚙️
Managing communications remediation
Lead the remediation of communication errors, acting quickly to resolve issues and implementing controls to prevent recurrence.What we're looking for
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Communications experience in regulated industries
Demonstrated experience in communications roles within regulated sectors.View
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Regulatory and product communication expertise
Proven experience delivering regulatory and product-related communications.View
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Exceptional writing and editing skills
Strong attention to detail with a customer-centric communication style.View
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