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Customer Communications Specialist

Mid levelContractHybrid717 Bourke St, Fitzroy VIC 3008, AustraliaCustomer service and supportMedia and communicationsPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join a passionate team at AGL as a Customer Communications Specialist, where you will play a vital role in supporting the Retail Transformation Program. Your work will focus on simplifying complex communications to enhance customer understanding and experience. AGL fosters a culture of inclusivity and respect, providing a supportive environment for your career growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📬

Developing customer communications

Develop and maintain customer communications across email, SMS, print, and digital channels to meet agreed targets and customer experience.
🔍

Translating complex requirements

Translate complex business and regulatory requirements into clear, concise customer-friendly content.
✅

Ensuring compliance

Ensure all communications meet legal, regulatory, accessibility, and brand requirements and guidelines.

Key criteria

📜

Experience with regulated communications

Demonstrated experience in regulated environments like financial services or utilities.

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📧

Multi-channel communications experience

Proven background in email, SMS, print, and digital communications.

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🛠️

Familiarity with structured communications

Experience with template-based and modular content approaches.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience with regulated communications
Demonstrated experience in regulated environments like financial services or utilities.

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Multi-channel communications experience
Proven background in email, SMS, print, and digital communications.

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Familiarity with structured communications
Experience with template-based and modular content approaches.

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Understanding of accessibility practices
Knowledge of inclusive communication standards and guidelines.

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Ability to work in cross-functional teams
Experience collaborating with diverse teams focused on commercial outcomes.

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