About the job
Join a passionate team at AGL as a Customer Communications Specialist, where you will play a vital role in supporting the Retail Transformation Program. Your work will focus on simplifying complex communications to enhance customer understanding and experience. AGL fosters a culture of inclusivity and respect, providing a supportive environment for your career growth.
You'll be responsible for
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Developing customer communications
Develop and maintain customer communications across email, SMS, print, and digital channels to meet agreed targets and customer experience.🔍
Translating complex requirements
Translate complex business and regulatory requirements into clear, concise customer-friendly content.✅
Ensuring compliance
Ensure all communications meet legal, regulatory, accessibility, and brand requirements and guidelines.Key criteria
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Experience with regulated communications
Demonstrated experience in regulated environments like financial services or utilities.View
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Multi-channel communications experience
Proven background in email, SMS, print, and digital communications.View
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Familiarity with structured communications
Experience with template-based and modular content approaches.View
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