AGL7 followers10 jobs

Customer Communications Specialist

Mid levelContractHybrid717 Bourke St, Fitzroy VIC 3008, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join a passionate team at AGL as a Customer Communications Specialist, where you will play a vital role in supporting the Retail Transformation Program. Your work will focus on simplifying complex communications to enhance customer understanding and experience. AGL fosters a culture of inclusivity and respect, providing a supportive environment for your career growth.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📬

Developing customer communications

Develop and maintain customer communications across email, SMS, print, and digital channels to meet agreed targets and customer experience.
🔍

Translating complex requirements

Translate complex business and regulatory requirements into clear, concise customer-friendly content.
✅

Ensuring compliance

Ensure all communications meet legal, regulatory, accessibility, and brand requirements and guidelines.

Key criteria

📜

Experience with regulated communications

Demonstrated experience in regulated environments like financial services or utilities.

View

📧

Multi-channel communications experience

Proven background in email, SMS, print, and digital communications.

View

🛠️

Familiarity with structured communications

Experience with template-based and modular content approaches.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience with regulated communications
Demonstrated experience in regulated environments like financial services or utilities.

View

Multi-channel communications experience
Proven background in email, SMS, print, and digital communications.

View

Familiarity with structured communications
Experience with template-based and modular content approaches.

View

Understanding of accessibility practices
Knowledge of inclusive communication standards and guidelines.

View

Ability to work in cross-functional teams
Experience collaborating with diverse teams focused on commercial outcomes.

View

Similar jobs

View all
Endeavour Group
Endeavour Group
Communications Specialist - Digital & ContentSydney, NSW · Full-time
As a Communications Specialist - Digital and Content at Endeavour, you will create engaging video and digital content that supports the company's communications strategy. This exciting opportunity allows you to collaborate with the Digital & Content Manager and key stakeholders, bringing the company's values and purpose to life. The team thrives on positive energy and creativity, making it a fantastic environment for growth and innovation.
Lyrebird Health
Lyrebird Health
Customer Support SpecialistMelbourne, VIC · Full-time
The Customer Support Specialist at Lyrebird Health plays a vital role in transforming healthcare by providing exceptional support to clinicians. This job is all about ensuring that every clinician feels genuinely supported and empowered, allowing them to focus on their patients. The team thrives on collaboration and empathy, creating an environment where everyone can contribute to meaningful impact.
HiBob
HiBob
Customer Experience Specialist, APJAustralia · Full-time
As a Customer Experience Specialist at HiBob, you will play a crucial role in ensuring customers receive expert support whenever they need assistance. Your ability to troubleshoot and communicate effectively will help customers navigate HiBob's features with confidence. Join a close-knit team that values ownership and collaboration, and be part of a journey that shapes the future of customer experience.
The Y NSW
The Y NSW
Public Relations and Communications SpecialistThornleigh, NSW · Full-time
As a PR & Communications Specialist, you will play a vital role in shaping how the organisation presents itself to the world. Your work will significantly impact the organisation's profile and reputation through effective media relations and compelling content creation. The team thrives on collaboration and creativity, ensuring that every story told resonates with the audience.