Customer Enablement Manager
About the job
The Customer Enablement Manager job at Australian Payments Plus (AP+) is all about leading the customer onboarding journey and ensuring a smooth transition to their innovative payment solutions. This role plays a crucial part in shaping the future of payments in Australia by delivering exceptional customer experiences and driving continuous improvement. Collaboration and communication are key, as the team works together to make a positive impact in the payments ecosystem.
You'll be responsible for
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Leading customer onboarding
Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.🌟
Delivering customer-centric experiences
Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.🔗
Coordinating stakeholder activities
Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.Key criteria
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Customer onboarding experience
Demonstrated experience in customer onboarding within payments or financial services.View
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End-to-end management skills
Proven ability to manage onboarding and transition activities effectively.View
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Understanding of regulatory landscape
Strong knowledge of payments and financial services regulations and compliance.View
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