Meet Lucy and the team
About the job
This job is about being a Customer Engagement Consultant at Qantas, where you will manage a portfolio of Business Rewards Customers. Your role is crucial in identifying new opportunities and enhancing customer engagement, ultimately contributing to revenue growth. The team thrives on creativity and collaboration, supporting each other to achieve great results.
You'll be responsible for
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Managing customer portfolios
Challenge yourself to manage a portfolio of Qantas Business Rewards Customers, ensuring their needs are met and opportunities are identified.🔍
Analyzing customer data
Analyze customer data trends to identify opportunities for revenue growth and enhance customer engagement.🤗
Engaging with customers
Engage with customers over at least a 6-month period to explore opportunities and ensure sustained engagement.Key criteria
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3-5 years of customer experience
Demonstrated experience in customer-related roles is essential.View
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Strong communication skills
Excellent verbal and written communication abilities are crucial.View
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Data interpretation experience
Proven ability to analyze and utilize customer data effectively.View
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