Qantas264 followers4 jobs

Customer Engagement Consultant

JuniorFull-timeHybridMascot NSW, AustraliaPosted 7 months ago
Meet Lucy and the team
View your fit0 of 9 criteria met

About the job

This job is about being a Customer Engagement Consultant at Qantas, where you will manage a portfolio of Business Rewards Customers. Your role is crucial in identifying new opportunities and enhancing customer engagement, ultimately contributing to revenue growth. The team thrives on creativity and collaboration, supporting each other to achieve great results.

You'll be responsible for

📈

Managing customer portfolios

Challenge yourself to manage a portfolio of Qantas Business Rewards Customers, ensuring their needs are met and opportunities are identified.
🔍

Analyzing customer data

Analyze customer data trends to identify opportunities for revenue growth and enhance customer engagement.
🤗

Engaging with customers

Engage with customers over at least a 6-month period to explore opportunities and ensure sustained engagement.

Skills you'll need

🤝

Customer relationship management

Expertise in managing customer relationships to enhance satisfaction and loyalty.
📊

Data analysis

Ability to analyze customer data trends to identify opportunities for revenue growth.
🗣️

Communication skills

Excellent written and verbal communication skills to engage effectively with customers.
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Meet the team

About the company

View your fit

0 of 5 criteria met
3-5 years of customer experience
Demonstrated experience in customer-related roles is essential.

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Strong communication skills
Excellent verbal and written communication abilities are crucial.

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Data interpretation experience
Proven ability to analyze and utilize customer data effectively.

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CRM and database management
Experience with CRM systems like Salesforce is desirable.

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Commercial acumen
Strong understanding of business and revenue growth opportunities.

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