Customer Service Consultant Southport QLD
About the job
This job is about becoming a Customer Service Consultant at the Business Development Centre in Southport, where you'll be the first point of contact for customers. Your role is vital in ensuring exceptional service through various communication channels while managing administrative tasks. The team thrives on collaboration, learning, and celebrating successes, making it a supportive environment for personal and professional growth.
You'll be responsible for
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Handling inbound calls
Answer incoming calls promptly and professionally, qualifying enquiries and providing accurate information.💬
Customer communication and support
Manage inbound enquiries through various channels, maintaining relationships and encouraging repeat business.🗄️
Maintaining CRM data
Ensure CRM systems are accurate and up to date, supporting effective customer interactions.Key criteria
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Inbound call handling experience
Proven experience managing high volumes of inbound calls professionally.View
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CRM management skills
Demonstrated experience with customer relationship management systems.View
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Strong communication skills
Excellent written and verbal communication capabilities are essential.View
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