Customer Service Consultant
About the job
This job is about joining King Living as a Customer Service Consultant, where you will be the key post-sale contact for Trade and Commercial clients. Your role is crucial in ensuring a seamless and premium experience, from order confirmation to delivery and beyond. The team values collaboration, communication, and a commitment to exceptional customer service, creating a supportive environment where everyone can thrive.
You'll be responsible for
đŚ
Managing customer orders
Overseeing Trade & Commercial customer orders from purchase to delivery, ensuring accuracy and attention to detail.đ
Proactively communicating updates
Contacting clients with timely updates on delivery schedules, stock availability, and service timelines.đ
Coordinating with internal teams
Working closely with Despatch, Warehouse, Customer Service, and Showrooms to ensure smooth order processing.Key criteria
đ
Customer service experience in retail or hospitality
Demonstrated experience in high-volume customer communication environments.View
đť
Proficiency in CRM systems
Experience using Salesforce, Microsoft Dynamics, or similar tools.View
đ ď¸
Problem-solving skills
Ability to handle delivery concerns and service requests calmly.View
View more
