Customer Service Consultant
About the job
Join the Mercer Helpline team in Melbourne, where you will embark on a journey to provide exceptional customer service and support to members regarding their superannuation. This job is all about building trust and strong relationships while achieving key performance indicators that enhance customer experience. The team thrives in a vibrant, inclusive culture, valuing collaboration and professional development.
You'll be responsible for
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Providing exceptional customer service
Delivering general advice to members regarding their superannuation and building strong relationships of trust.đ
Achieving KPIs
Focusing on call quality and customer experience to meet performance metrics.đ˘
Working in a hybrid environment
Balancing in-office work with remote flexibility, ensuring collaboration and connection with colleagues.Key criteria
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Customer-focused mindset
Demonstrated ability to prioritize customer needs and satisfaction.View
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Strong conversational skills
Proven experience in active listening and effective communication.View
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Problem-solving skills
Ability to analyze issues and develop effective solutions.View
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