Marsh McLennan3 followers109 jobs

Customer Service Consultant

JuniorMid levelFull-timeHybrid727 Collins St, Melbourne VIC 3004, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 3 weeks ago
Pending fitX of Y criteria met

About the job

Join the Mercer Helpline team in Melbourne, where you will embark on a journey to provide exceptional customer service and support to members regarding their superannuation. This job is all about building trust and strong relationships while achieving key performance indicators that enhance customer experience. The team thrives in a vibrant, inclusive culture, valuing collaboration and professional development.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Providing exceptional customer service

Delivering general advice to members regarding their superannuation and building strong relationships of trust.
📈

Achieving KPIs

Focusing on call quality and customer experience to meet performance metrics.
🏢

Working in a hybrid environment

Balancing in-office work with remote flexibility, ensuring collaboration and connection with colleagues.

Key criteria

💬

Customer-focused mindset

Demonstrated ability to prioritize customer needs and satisfaction.

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🗣️

Strong conversational skills

Proven experience in active listening and effective communication.

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🧩

Problem-solving skills

Ability to analyze issues and develop effective solutions.

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View your fit

5 criteria for this job
Customer-focused mindset
Demonstrated ability to prioritize customer needs and satisfaction.

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Strong conversational skills
Proven experience in active listening and effective communication.

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Problem-solving skills
Ability to analyze issues and develop effective solutions.

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Team collaboration experience
Experience working both autonomously and collaboratively in teams.

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Call centre experience
Background in a fast-paced contact centre or similar environment.

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A meaningful career starts with a match

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