Customer Service Consultant
About the job
Join the Mercer Helpline team in Adelaide and embark on an exciting journey where you will provide exceptional customer service to members regarding their superannuation. This job is not just about answering calls; it's about building strong relationships and making a real impact on people's lives. The team thrives on collaboration and support, ensuring everyone has the tools they need to succeed.
You'll be responsible for
🌟
Providing exceptional customer service
Delivering outstanding support and general advice to members regarding their superannuation, building trust and rapport.📈
Achieving KPIs
Focusing on call quality and customer experience to meet key performance indicators and enhance service delivery.🤝
Collaborating with team members
Working effectively with colleagues to ensure a cohesive approach to customer service and problem resolution.Key criteria
💬
Customer-focused mindset
Demonstrated ability to prioritize customer needs and satisfaction.View
🗣️
Strong conversational skills
Proven experience in active listening and empathetic communication.View
🧩
Problem-solving skills
Experience in identifying issues and developing effective solutions.View
View more
