About the job
BevChain is on the lookout for a Customer Engagement Lead to join their dynamic team supporting the Lion account. This job is all about being the vital link between customers and operational teams, ensuring seamless communication and outstanding service performance. The team thrives on collaboration and is dedicated to driving better outcomes, making it a fantastic opportunity for someone who enjoys working in a fast-paced logistics environment.
You'll be responsible for
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Acting as the first point of contact
Serve as the primary link between customers and operational teams, ensuring clear communication and service performance.📅
Coordinating customer orders
Manage customer orders, bookings, delivery windows, and escalations to ensure smooth operations.🔍
Analyzing service performance
Own and analyze service and performance reporting to proactively identify risks and improvement opportunities.Key criteria
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Customer engagement experience
Demonstrated experience in customer-facing logistics roles.View
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Data analysis skills
Confidence in analysing data and using reporting tools.View
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Stakeholder management skills
Strong communication skills for effective collaboration.View
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