About the job
BevChain is on the lookout for a Customer Engagement Lead to join the team supporting the Lion account. This job is all about being the vital link between customers and operational teams, ensuring smooth communication and stellar service performance. The team thrives on collaboration and is committed to driving proactive solutions that make a real difference.
You'll be responsible for
📞
Acting as the first point of contact
Act as the first point of contact for customers across multiple functions🔗
Linking customers with teams
Link customers with warehouse, transport, inventory, IT and service teams📈
Owning and analysing reporting
Own and analyse service and performance reportingKey criteria
📞
Customer engagement experience
Demonstrated experience in customer-facing logistics roles.View
📊
Data analysis skills
Confidence in analysing data and using reporting tools.View
🤝
Stakeholder management skills
Strong communication skills for effective collaboration.View
View more