About the job
BevChain is on the lookout for a Customer Engagement Lead to join their dynamic team supporting the Lion account. This job is all about creating strong connections between customers and operational teams, ensuring exceptional service and proactive issue resolution. With a focus on collaboration and innovation, the team thrives on delivering outstanding results in a fast-paced logistics environment.
You'll be responsible for
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Acting as the primary contact
Acting as the first point of contact for customers across multiple functions to ensure their needs are met.🔗
Linking teams
Linking customers with warehouse, transport, inventory, IT, and service teams to facilitate smooth operations.📈
Analyzing service performance
Owning and analysing service and performance reporting to identify trends and improvement opportunities.Key criteria
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Customer engagement experience
Demonstrated experience in a customer-facing logistics environmentView
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Data analysis skills
Proven ability to analyze data and support decision-makingView
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Stakeholder management skills
Strong communication skills for effective collaboration across teamsView
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