Customer Engagement Specialist
About the job
The Customer Engagement Specialist at LexisNexis is all about connecting with clients and enhancing their experience with our innovative legal solutions. This job plays a crucial role in driving customer satisfaction and retention while collaborating with various teams to shape the future of our offerings. The team values a flexible work-life balance and fosters a supportive environment where everyone can thrive.
You'll be responsible for
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Building relationships
Engaging with client stakeholders and end users to strengthen partnerships and enhance satisfaction.📈
Driving product usage
Encouraging clients to adopt and utilize LexisNexis Practical Guidance effectively.📚
Delivering training
Providing tailored content and product training to support strategic account trials.Key criteria
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Customer engagement experience
Demonstrated experience in building relationships with clientsView
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Commercial acumen
Strong understanding of customer-first strategies and business growthView
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Exceptional communication skills
Proven ability to engage stakeholders effectively through presentationsView
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