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Customer Experience Analyst

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Experience Analyst job at Stake is all about empowering customers on their investment journey. By providing exceptional support and insights, you will play a vital role in reshaping the financial industry and enhancing customer confidence. The team thrives in a hybrid work environment, valuing collaboration and innovation to create a seamless experience for all customers.

You'll be responsible for

📞

Providing customer support

Becoming a go-to expert on Stake’s products, features and processes, delivering accurate and useful answers across tickets, email, and phone.
🔍

Resolving customer issues

Owning customer problems through to resolution, navigating complex account, trading, deposit, and withdrawal inquiries with sound judgment.
📈

Identifying insights

Spotting patterns and turning customer conversations into actionable insights for Customer Experience, Product, Operations, and Engineering.

Key criteria

💼

Customer service experience

1+ years in customer service, ideally in financial services.

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🗣️

Clear communication skills

Proven ability to simplify complex information for customers.

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🔍

Problem-solving ability

Demonstrated experience investigating and resolving customer issues.

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Meet the team

About the company

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View your fit

3 criteria for this job
Customer service experience
1+ years in customer service, ideally in financial services.

View

Clear communication skills
Proven ability to simplify complex information for customers.

View

Problem-solving ability
Demonstrated experience investigating and resolving customer issues.

View

A meaningful career starts with a match

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