Aphex11 followers1 job

Customer Experience Specialist

JuniorMid levelFull-timeRemoteAustraliaPosted 2 weeks agoVerified 3 weeks ago
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About the job

The job at Aphex is all about enhancing customer experience through effective communication and support. By working closely with users, the team ensures that product changes are understood and embraced, fostering a culture of continuous improvement. Collaboration is key, as the team partners with various departments to create a seamless user experience.

You'll be responsible for

🛠️

Supporting and troubleshooting

Engaging in live chats daily, solving user problems, and learning how to enhance Aphex.
📢

Communicating product updates

Turning product changes into understandable updates and maintaining release notes and changelogs.
📣

Managing customer feedback

Triage feedback into product areas, monitor sentiment, and ensure users feel heard after improvements.

Key criteria

💬

Live chat support experience

Demonstrated experience providing live chat support to users.

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📝

Product communication skills

Proven ability to write clear product updates and documentation.

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🔍

Troubleshooting skills

Experience troubleshooting software issues and integrations effectively.

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Meet the team

About the company

View your fit

4 criteria for this job
Live chat support experience
Demonstrated experience providing live chat support to users.

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Product communication skills
Proven ability to write clear product updates and documentation.

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Troubleshooting skills
Experience troubleshooting software issues and integrations effectively.

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Voice of Customer reporting
Experience triaging user feedback into actionable insights for product teams.

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