Iress2 followers4 jobs

Customer Experience and Social Media Coordinator

GraduateJuniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportMarketingPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Experience and Social Media Coordinator at Iress, you will play a vital role in enhancing customer engagement and experience. This job offers the opportunity to contribute to a customer-led organization while developing your skills in content creation and experience design. The team thrives on collaboration and innovation, making it a great fit for those eager to make a difference.

You'll be responsible for

🌐

Managing community platforms

Overseeing day-to-day administration of community platforms, including content publishing and site maintenance.
✍️

Creating engaging content

Developing and publishing customer-friendly content for Iress Community and Advisely sites.
📊

Monitoring analytics

Tracking community site analytics and engagement metrics to inform improvement initiatives.

Key criteria

📝

Content creation experience

Demonstrated experience creating engaging content for digital platforms.

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📊

Analytics knowledge

Understanding of community site analytics to drive improvements.

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🤝

Stakeholder management skills

Proven ability to manage relationships across diverse teams.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Content creation experience
Demonstrated experience creating engaging content for digital platforms.

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Analytics knowledge
Understanding of community site analytics to drive improvements.

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Stakeholder management skills
Proven ability to manage relationships across diverse teams.

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Familiarity with content tools
Hands-on experience with tools like Canva and HubSpot.

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Organisational skills
Strong ability to manage multiple tasks and timelines.

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