LexisNexis25 jobs

Customer Experience Associate APAC

Mid levelFull-timeHybridAustralian Capital Territory, AustraliaMarketingCustomer successCustomer servicePosted 1 day ago
View your fit0 of 9 criteria met

About the job

The Customer Experience Specialist position at LexisNexis is all about enhancing the customer journey across the Pacific and Asian markets. This exciting opportunity focuses on optimizing customer satisfaction, engagement, and loyalty by identifying pain points and implementing effective solutions. The team thrives on collaboration and a customer-centric culture, making it a great fit for those passionate about delivering exceptional experiences.

You'll be responsible for

📈

Developing CX strategies

Creating and implementing customer experience strategies tailored to the Pacific and Asian markets to improve satisfaction and retention.
🔍

Analyzing customer feedback

Interpreting customer feedback, surveys, and data to identify trends and areas for improvement specific to the region.
🤝

Collaborating with teams

Working with marketing, sales, product, and support teams to create seamless customer experiences.

Skills you'll need

🌟

Customer experience management

Ability to enhance customer satisfaction, engagement, and loyalty through effective strategies and solutions.
📊

Analytical skills

Strong ability to interpret customer data and insights to identify trends and improvement areas.
🗣️

Communication skills

Excellent interpersonal skills to foster collaboration across diverse cultural backgrounds.
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Meet the team

About the company

View your fit

0 of 5 criteria met
2+ years in customer experience
Proven experience enhancing customer satisfaction in Pacific and Asian markets.

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Strong analytical skills
Ability to interpret customer data and identify trends for improvement.

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Excellent communication skills
Ability to foster collaboration across diverse cultural backgrounds.

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Experience with CX tools
Familiarity with CRM systems and customer feedback platforms.

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AI fluency
Understanding of AI-enabled tools and customer-facing technologies.

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