Customer Experience Associate
About the job
The Customer Experience Associate job is all about delivering exceptional front-of-house and concierge services to create a seamless experience for customers and employees alike. This role plays a vital part in enhancing workplace satisfaction and fostering a welcoming environment. The team thrives on collaboration, proactive communication, and a commitment to continuous improvement.
You'll be responsible for
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Welcoming visitors
Greeting and assisting visitors with a professional approach, guiding them to hosts or meeting areas.📞
Managing reception
Overseeing reception duties, including calls and inbox management, to ensure smooth operations.📅
Coordinating meetings and events
Assisting with meeting space bookings, catering, and technology setup to facilitate successful events.Key criteria
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Customer service experience
2+ years in customer-facing roles enhancing client interactions.View
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Reception and information exchange
Experience managing calls and inboxes professionally.View
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Intermediate Microsoft Office skills
Proven ability to use Microsoft Office Suite effectively.View
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