JB Hi-Fi87 followers118 jobs

Customer Experience Coordinator (Part Time)

JuniorMid levelFull-timeOfficeSouthbank VIC 3006, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Experience Coordinator job at JB Hi-Fi is all about managing and resolving customer inquiries with efficiency and care. This position plays a crucial role in ensuring customer satisfaction by handling complex cases, coordinating with suppliers, and providing timely updates. The team thrives in a fast-paced environment that values creativity, diversity, and collaboration, making it a fantastic place to grow your career.

Meet the team

About the company

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You'll be responsible for

🔍

Taking ownership of complex cases

Taking ownership of complex cases that cannot be resolved during the first contact and ensuring thorough resolution by capturing all necessary details and updating Salesforce.
⏳

Managing backorder follow-ups

Managing backorder follow-ups and supplier coordination to ensure timely delivery of customer orders.
⭐

Driving improvement in customer satisfaction

Driving improvement in customer satisfaction (CSAT) and net promoter score (NPAS) outcomes scores through consistent, high-quality case management.

Key criteria

📋

Case management experience

Proven experience managing complex customer cases effectively.

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✉️

Strong communication skills

Demonstrated ability to communicate clearly in writing and verbally.

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🔄

CRM proficiency

Experience using Salesforce or similar CRM for case management.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Case management experience
Proven experience managing complex customer cases effectively.

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Strong communication skills
Demonstrated ability to communicate clearly in writing and verbally.

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CRM proficiency
Experience using Salesforce or similar CRM for case management.

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Organisational skills
Ability to manage multiple cases and priorities simultaneously.

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Understanding of performance metrics
Familiarity with CSAT and NPAS metrics for customer satisfaction.

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A meaningful career starts with a match

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