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Customer Service Coordinator

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Sales and Customer Service Coordinator is a vital part of our sales department, acting as the backbone that ensures smooth processes and flawless data management. This job is all about providing world-class support to our customers while thriving in a fast-paced environment. Our team values collaboration, accuracy, and a proactive approach to problem-solving.

Meet the team

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You'll be responsible for

📋

Managing sales operations and data integrity

Take full ownership of the Sales Master file, ensuring daily updates are completed with 100% accuracy in line with Standard Operating Procedures.
🤔

Providing customer excellence and problem resolution

Act as the primary point of contact for field sales consultants, helping them resolve customer queries in real-time.
🗂️

Supporting administration and team synergy

Support the team with tender submissions, customer correspondence, filing, and general reporting.

Key criteria

📊

Sales master file ownership

Experience managing sales master files with 100% accuracy.

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✅

Contract compliance auditing

Proven ability to audit sales paperwork for clarity and completeness.

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🤝

Customer relationship management

Demonstrated experience building rapport with clients and internal teams.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Sales master file ownership
Experience managing sales master files with 100% accuracy.

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Contract compliance auditing
Proven ability to audit sales paperwork for clarity and completeness.

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Customer relationship management
Demonstrated experience building rapport with clients and internal teams.

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Proficiency in CRM tools
Advanced skills in Customer Relationship Management software and Excel.

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Problem-solving skills
Experience resolving customer issues effectively and efficiently.

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