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Customer Experience Customer Success Specialist - Security

Mid levelSeniorFull-timeHybridNorth Sydney NSW 2060, AustraliaMelbourne VIC, AustraliaQueensland, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist (CSS) job is all about partnering with customers to help them realize the full value of their Cisco investments. This role is crucial in guiding customers through their adoption journey, ensuring they successfully transition from purchasing solutions to actively utilizing them. The CSS team thrives on collaboration and curiosity, working together to tackle technical challenges and enhance customer success.

You'll be responsible for

🚀

Leading targeted engagements

Serve as a strategic advisor and technical expert, guiding customers through the full adoption journey and driving measurable business value.
🛠️

Facilitating workshops

Lead high-impact workshops and sessions tailored to diverse customer needs, ensuring effective product adoption and feedback to improve offerings.
📑

Documenting adoption plans

Create detailed roadmaps and communications to ensure alignment among project collaborators throughout the onboarding lifecycle.

Key criteria

🔒

Security stack mastery

Expert-level knowledge of Cisco security products and features.

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🌐

Cross-architecture understanding

Solid grasp of security integration with SDWAN and Data Center architectures.

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📈

7+ years in security consulting

Proven experience in technical customer success or security consulting roles.

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5 criteria for this job
Security stack mastery
Expert-level knowledge of Cisco security products and features.

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Cross-architecture understanding
Solid grasp of security integration with SDWAN and Data Center architectures.

View

7+ years in security consulting
Proven experience in technical customer success or security consulting roles.

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Relevant degree
Bachelor’s or Master’s in Engineering or Computer Science required.

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Advanced certifications
Multiple advanced certifications like CISSP or CISM preferred.

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