MYOB9 followers44 jobs

Customer Experience Representative - 12 Month Contract

JuniorMid levelContractHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about being part of a dynamic Customer Experience team at MYOB, where you will provide timely and efficient support to customers, helping them thrive. Your contributions will directly impact businesses across Australia and New Zealand, making a real difference in their success. The team values collaboration, innovation, and a commitment to excellence, creating a supportive environment where everyone can grow together.

You'll be responsible for

📞

Providing technical support

Deliver high-quality, responsive technical and application support for customers across Australia and New Zealand.
🤝

Collaborating with internal partners

Work closely with Product Specialists, Development Teams, and other Support Teams to enhance customer experience.
🎯

Meeting performance objectives

Consistently meet and exceed performance objectives (KPIs) aligned with the responsibilities of the job.

Key criteria

🛠️

Technical support experience

Demonstrated experience providing technical support in a SaaS environment.

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📊

Accounting product knowledge

Familiarity with accounting products and their functionalities.

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🤝

Collaborative mindset

Experience working effectively within a team to achieve common goals.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Technical support experience
Demonstrated experience providing technical support in a SaaS environment.

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Accounting product knowledge
Familiarity with accounting products and their functionalities.

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Collaborative mindset
Experience working effectively within a team to achieve common goals.

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Strong communication skills
Proven ability to build rapport and communicate effectively with clients.

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Performance-driven
Track record of meeting and exceeding performance objectives.

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