MYOB9 followers44 jobs

Customer Experience Representative

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 3 weeks agoVerified 3 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about joining the Customer Experience team at MYOB, where you will play a vital role in supporting customers with their Tax product. By providing timely and efficient support, you will help businesses thrive and contribute to a positive impact in the community. The team values collaboration and is dedicated to creating an environment where everyone's contributions matter.

You'll be responsible for

🛠️

Providing technical support

Delivering high quality, responsive technical and application support for customers across Australia and New Zealand.
🤝

Collaborating with internal teams

Working closely with Product Specialists, Development Teams, and other Support Teams to enhance customer experience.
🎯

Meeting performance objectives

Striving to meet and exceed performance objectives (KPIs) aligned with the responsibilities of the job.

Key criteria

💻

Technical support experience

Demonstrated experience providing technical support in a SaaS environment.

View

🧩

Troubleshooting skills

Proven ability to troubleshoot applications and workflows effectively.

View

📊

Accounting product knowledge

Experience or knowledge of accounting products is beneficial.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
Technical support experience
Demonstrated experience providing technical support in a SaaS environment.

View

Troubleshooting skills
Proven ability to troubleshoot applications and workflows effectively.

View

Accounting product knowledge
Experience or knowledge of accounting products is beneficial.

View

Collaborative mindset
Ability to work effectively with team members and internal partners.

View

Strong communication skills
Proven ability to build rapport through empathy and active listening.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
MYOB
MYOB
Customer Experience Representative - 12 Month ContractMelbourne, VIC · Contract
This job is all about being part of a dynamic Customer Experience team at MYOB, where you will provide timely and efficient support to customers, helping them thrive. Your contributions will directly impact businesses across Australia and New Zealand, making a real difference in their success. The team values collaboration, innovation, and a commitment to excellence, creating a supportive environment where everyone can grow together.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessMelbourne, VIC · Full-time
The Customer Experience Manager, Equity of Access at AFCA is a pivotal job focused on designing inclusive and equitable pathways for individuals interacting with the organisation. By understanding diverse needs and leading a small, cross-functional team, this job aims to create meaningful change and improve outcomes for those facing barriers. Collaboration and stakeholder engagement are key, as the team works together to embed sustainable improvements across AFCA.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessMelbourne, VIC · Full-time
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for individuals interacting with the organization. This job plays a crucial role in ensuring that services adapt to diverse needs, making a real difference in people's lives. The team thrives on collaboration, innovation, and a commitment to fairness, working together to drive meaningful change.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Customer Experience Manager, Equity of AccessSydney, NSW · Full-time
The Customer Experience Manager, Equity of Access at AFCA is all about creating inclusive and equitable pathways for everyone interacting with the organisation. This job plays a crucial role in ensuring that services adapt to diverse needs, making a real impact on people's experiences. The team thrives on collaboration, innovation, and a commitment to fairness, working together to drive meaningful change.