About the job
This job is about joining the Customer Experience team at MYOB, where you will play a vital role in supporting customers with their Tax product. By providing timely and efficient assistance, you will help businesses thrive and contribute to a positive impact on the community. The team values collaboration and aims to create an environment where everyone's ideas matter.
You'll be responsible for
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Providing technical support
Delivering high-quality, responsive technical and application support for customers across Australia and New Zealand.🤝
Collaborating with internal teams
Working closely with Product Specialists, Development Teams, and other Support Teams to enhance customer experience.🎯
Meeting performance objectives
Exceeding performance objectives (KPIs) aligned with the responsibilities of the job.Key criteria
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Technical support experience
Demonstrated experience providing technical support in a SaaS environment.View
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Accounting product knowledge
Experience with accounting software products beneficial for effective support.View
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Collaborative mindset
Proven ability to work effectively with diverse teams and partners.View
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