MYOB
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Customer Experience Representative

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 5 days agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about joining the Customer Experience team at MYOB, where you will play a vital role in supporting customers with their Tax product. By providing timely and efficient assistance, you will help businesses thrive and contribute to a positive impact on the community. The team values collaboration and aims to create an environment where everyone's ideas matter.

You'll be responsible for

📞

Providing technical support

Delivering high-quality, responsive technical and application support for customers across Australia and New Zealand.
🤝

Collaborating with internal teams

Working closely with Product Specialists, Development Teams, and other Support Teams to enhance customer experience.
🎯

Meeting performance objectives

Exceeding performance objectives (KPIs) aligned with the responsibilities of the job.

Key criteria

💻

Technical support experience

Demonstrated experience providing technical support in a SaaS environment.

View

📊

Accounting product knowledge

Experience with accounting software products beneficial for effective support.

View

🤝

Collaborative mindset

Proven ability to work effectively with diverse teams and partners.

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View more

Meet the team

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5 criteria for this job
Technical support experience
Demonstrated experience providing technical support in a SaaS environment.

View

Accounting product knowledge
Experience with accounting software products beneficial for effective support.

View

Collaborative mindset
Proven ability to work effectively with diverse teams and partners.

View

Customer communication skills
Strong skills in building rapport via voice and email communications.

View

Performance-driven
Proven record of meeting and exceeding performance objectives.

View

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