TAL Australia
Customer Experience Specialist
JuniorFull-timeOfficeBrisbane City QLD, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 1 month ago
About the job
Join TAL as a Customer Experience Specialist and be part of Australia’s No.1 Life Insurer! This exciting opportunity allows you to work in a friendly and supportive team environment, where your contributions directly impact the lives of millions of Australians. With flexible locations in Melbourne, Sydney, or Brisbane, you will receive full training in life insurance and enjoy a permanent, full-time job with stability and growth opportunities.
You'll be responsible for
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Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer needs⚠️
Handling escalations and complaints
Helping with escalations or complaints, working to resolve them as soon as possibleWhat we're looking for
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Customer service experience
Experience in a contact centre or customer service environment.View fit
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Clear communication skills
Strong verbal and written communication abilities.View fit
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Team player mentality
Proven ability to collaborate and support team members.View fit
View more
