Rentokil Initial
Customer Experience Specialist
About the job
This job is about joining TAL's Customer Experience team, where friendly and motivated individuals help create positive customer interactions. The impact of this job is significant, as it directly contributes to delivering support and financial security to millions of Australians. The team thrives in a collaborative and supportive environment, valuing flexibility, wellbeing, and inclusivity.
You'll be responsible for
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Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer interactions⚠️
Handling escalations and complaints
Helping with escalations or complaints, working to resolve them as soon as possibleKey criteria
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Customer service experience
Experience in a contact centre or customer service environment is valuable.View
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Clear communication skills
Demonstrated ability to communicate effectively, both verbally and in writing.View
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Team player mentality
Proven experience collaborating with others and supporting team goals.View
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