Customer Experience Executive
About the job
The Customer Experience Executive position is all about delivering exceptional customer experiences and empowering frontline teams to enhance their performance. This job plays a crucial role in driving high-quality customer engagement and supporting sales growth and retention. The team thrives on collaboration, continuous improvement, and maintaining high standards in everything they do.
You'll be responsible for
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Supporting branches and teams
Supporting branches and frontline teams to improve internal sales performance, retention and customer satisfaction outcomes.🔍
Conducting quality monitoring
Conducting quality monitoring and providing meaningful feedback through evaluation, calibration and performance insights.⚖️
Managing complaint resolution
Supporting complaint resolution management by investigating issues, identifying solutions and escalating where required.Key criteria
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Contact centre experience
Experience in a contact centre environment, ideally in a leadership capacity.View
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Customer experience knowledge
Strong understanding of customer experience concepts and performance drivers.View
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Change management skills
Proven ability to influence teams during change in customer service processes.View
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