NSW Customer Experience Representative
About the job
The Customer Experience Representative position at CDC NSW is all about ensuring a positive experience for passengers across multiple regions. This job is crucial for managing and resolving customer feedback in a high-volume public transport environment. The team values collaboration and empathy, working together to make a meaningful impact on the daily experience of public transport customers.
You'll be responsible for
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Managing customer enquiries
Manage customer enquiries, complaints, and feedback across multiple regions.🔍
Investigating customer matters
Investigate and respond to complex and sensitive customer matters.🤝
Liaising with internal teams
Liaise with internal teams including depot staff and planning to gather information and resolve issues.Key criteria
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Customer service experience
Proven experience in customer service, ideally in transport or logistics.View
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Strong communication skills
Excellent written and verbal communication for effective customer interactions.View
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Ability to manage competing priorities
Demonstrated capability to multi-task in a fast-paced environment.View
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