NSW Customer Experience Manager
About the job
The Customer Experience Manager at CDC NSW is a pivotal role within the newly established Operational Support Group. This position offers an exciting opportunity to lead a dedicated team and enhance service delivery across the public transport network. Collaboration and a customer-focused approach are at the heart of how the team operates, ensuring every journey is safe, reliable, and centered around the needs of the community.
You'll be responsible for
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Leading the Customer Experience team
You will lead and develop the Customer Experience function across CDC NSW, ensuring customer feedback translates into meaningful operational improvements.📬
Managing customer feedback
Oversee customer complaints, enquiries, and feedback within required timeframes, ensuring efficient resolution.📈
Reporting on performance
Report on performance, insights, and risks to senior leadership, promoting a strong customer-focused culture across the business.Key criteria
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Proven customer experience leadership
Demonstrated experience leading customer experience teams in service environments.View
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Transport operations experience
Experience in operations or service environments within the transport sector.View
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Strong stakeholder management skills
Proven ability to influence and manage relationships with diverse stakeholders.View
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