About the job
The Customer Experience Program Specialist position at Uber is an exciting opportunity to be part of a dynamic team focused on enhancing Retail support operations across Australia and New Zealand. This job plays a crucial role in optimising support experiences and ensuring seamless implementation of new policies and workflows. The team thrives on collaboration, strategic problem-solving, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
📞
Acting as a primary ANZ Retail point of contact
Staying closely connected to day-to-day Retail support operations, managing escalations, and ensuring smooth execution of key workflows and initiatives.🏆
Driving operational excellence
Analysing trends, identifying pain points, and using data-driven insights to improve processes, close experience and policy gaps, and enhance the quality of support.🌍
Managing key stakeholder and BPO partnerships
Collaborating with global, regional and local partners, and overseeing BPO performance to ensure alignment, consistency and high-quality execution.Key criteria
📊
Operational experience in customer service
Experience in support or CX operations with performance metrics understanding.View
🤝
Strong stakeholder management skills
Proven ability to collaborate across global and local teams effectively.View
📈
Analytical and data-driven mindset
Comfortable working with data to identify trends and drive actions.View
View more
