About the job
As a Customer Experience Coordinator at JB Hi-Fi, you will play a vital role in managing and resolving customer inquiries while ensuring a seamless experience. Your efforts will directly contribute to enhancing customer satisfaction and loyalty. The team thrives in a fast-paced environment where creativity and collaboration are encouraged.
You'll be responsible for
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Managing customer inquiries
Taking ownership of complex cases that cannot be resolved during the first contact and ensure thorough resolution by capturing all necessary details and updating Salesforce.⏳
Coordinating backorders
Managing backorder follow-ups and supplier coordination to ensure timely delivery of customer orders.📝
Handling complex orders
Handling complex quotes and orders that involve bespoke requirements, collaborating with Account Managers where necessary.Key criteria
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Proven experience in case management
Demonstrated experience in managing customer inquiries and resolutions.View
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Strong communication skills
Ability to communicate clearly and professionally in writing and verbally.View
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Ability to handle complex cases
Experience resolving intricate customer issues independently.View
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