About the job
As a Customer Experience Coordinator at JB Hi-Fi, you will play a vital role in managing and resolving customer inquiries, ensuring a seamless experience for all. Your efforts will directly impact customer satisfaction and the overall success of the team. Collaboration and a passion for delivering exceptional service are at the heart of how we work.
You'll be responsible for
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Managing customer inquiries
Taking ownership of complex cases that cannot be resolved during the first contact and ensure thorough resolution by capturing all necessary details and updating Salesforce.⏳
Coordinating backorders
Managing backorder follow-ups and supplier coordination to ensure timely delivery of customer orders.📝
Handling complex orders
Handling complex quotes and orders that involve bespoke requirements, collaborating with Account Managers where necessary.Key criteria
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Proven experience in case management
Demonstrated experience in managing customer inquiries and resolutions.View
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Strong communication skills
Ability to handle escalated cases clearly and professionally.View
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Ability to manage multiple cases
Experience tracking progress and ensuring timely resolutions.View
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