About the job
As a Customer Experience Specialist within our Customer Success Centre, you’ll play a vital role in delivering a seamless experience for customers across our portfolio. Taking ownership of customer needs from start to finish, you will collaborate closely with internal teams to resolve issues accurately and efficiently. The team thrives on communication, collaboration, and a commitment to continuous improvement, making it an exciting opportunity to grow your skills and contribute to customer satisfaction.
You'll be responsible for
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Managing customer enquiries
Manage customer enquiries across phone, email and other service channels to ensure a seamless experience.📦
Processing orders
Accurately process customer orders and manage customer cases from end to end, ensuring timely resolution.🔧
Resolving issues
Resolve account, delivery, pricing, logistics and general service enquiries to provide tailored solutions for customers.Key criteria
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Customer service experience
Proven experience in customer service or contact centre environments.View
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Attention to detail
Demonstrated accuracy in processing orders and information.View
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Communication skills
Strong verbal and written communication skills in professional settings.View
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