Customer Implementation Partner
About the job
The Customer Implementation Partner is a vital position that transforms 'deal won' into 'customer live' by leading the onboarding and implementation of new Freight customers at Team Global Express. This fast-paced job is all about creating an outstanding onboarding experience that lays the groundwork for long-term success. The team thrives on collaboration, innovation, and a customer-first mindset.
You'll be responsible for
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Owning customer implementations
Leading the end-to-end process from onboarding to live trade, ensuring a smooth transition for customers.β³
Managing timelines and expectations
Overseeing project timelines, risks, and governance to meet customer expectations effectively.π
Coordinating internal teams
Collaborating with various departments to ensure a seamless implementation process.Key criteria
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End-to-end customer implementation experience
Demonstrated experience managing customer onboarding to live trade.View
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Strong stakeholder management skills
Proven ability to coordinate and facilitate across diverse teams.View
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Problem-solving under pressure
Experience staying calm and resolving issues quickly.View
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